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2024 Best Practices Awards


The Smart Energy Consumer Collaborative’s Best Practices Awards, now in their seventh year, recognize leadership from electricity providers (including investor-owned utilities, public power utilities and retail energy providers) in the transition toward a smarter, more consumer-focused energy ecosystem.

As providers continue to make investments in modernizing the grid and developing new programs, the Best Practices Awards aim to ensure that consumers and small businesses benefit from these innovations. By focusing on successful programs and applicable insights, it is our hope that these awards are a blueprint for continued change within the industry.

The six recipients of

the seventh annual Best Practices Awards are:

Smart Energy Innovation Award


Hydro One has been honored with the Smart Energy Innovation Award for utilizing Bidgely’s AI-driven data analytics to improve the customer experience for electric vehicle (EV) drivers and to better understand the impact of EVs on the grid.


Finalist: Liberty Utilities’ Digital Customer Experience (EX) Platform

Culture Transformation Award


Avangrid has been honored with the Culture Transformation Award for developing the Digital Center of Excellence (COE), a cross-functional business unit that is responsible for owning the end-to-end customer experience and the resulting customer satisfaction.


Finalists: NB Power’s Customer Experience Management Plan, Duke Energy’s Customer Connect Program

Consumer Engagement Award


PSEG Long Island has been honored with the Consumer Engagement Award for successfully engaging customers in a time-of-use (TOU) rate pilot program through a rate comparison tool, personalized savings information in customer communications, updated bill designs, a multi-channel communications campaign and more.


Finalists: Avista’s Personalized home energy usage insights, SMUD’s Charge@Home online EV charger rebates

Energy Equity Award


NB Power has been honored with the Energy Equity Award for launching a comprehensive energy efficiency program for low-income homeowners that has provided relief from high energy costs and improved the comfort of homes.


Finalists: Arizona Public Service’s Take Charge AZ equitable EV program, Duke Energy Florida’s Neighborhood Energy Saver program

Consumer Education Award


ComEd has been honored with the Consumer Education Award for implementing the Powering Lives Resource Fairs to connect customers in need with several types of assistance, including LIHEAP, health screenings, food giveaways and more.


Finalists: Central Hudson Gas & Electric’s Clean Energy Marketplace, FreeState Electric Cooperative’s Crew at the Zoo energy education event

SMB Engagement Award


Dominion Energy has been honored with the SMB Engagement Award for redesigning an existing small business energy efficiency program to help local businesses deal with economic pressures from the COVID-19 pandemic.


Finalist: Alliant Energy’s Personalized energy usage insights and tools

More information on the winners can be found in the seven-page 2024 Best Practices Guide here. In addition, we will be hosting webinars later this year with the winners to learn more about their programs, strategies and technologies.