Reports – Smart Energy Consumer Collaborative https://smartenergycc.org Listen, Educate, Collaborate Thu, 11 Apr 2024 17:36:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://smartenergycc.org/wp-content/uploads/2017/09/cropped-SECC_LinkedIn_400x400_option2-32x32.png Reports – Smart Energy Consumer Collaborative https://smartenergycc.org 32 32 2024 State of the Consumer Report https://smartenergycc.org/2024-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2024-state-of-the-consumer-report https://smartenergycc.org/2024-state-of-the-consumer-report/#comments Tue, 16 Apr 2024 17:34:19 +0000 https://smartenergycc.org/?p=31902 The post 2024 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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2024 State of the Consumer Report


  • A meta-analysis of SECC’s 2023 research
  • Insights on renewables, smart grid and more
  • Highlights major consumer trends
  • Includes new Snapshot Survey findings
  • Actionable takeaways for stakeholders

Author:
Date: April 16, 2024
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2024 State of the Consumer” report, a meta-analysis of SECC’s 2023 consumer research studies and Smart Energy Snapshot Surveys that provides a big-picture look at the needs and wants of today’s energy consumers.

The report begins with an overview of the key findings and takeaways from SECC’s 2023 studies on electrification, renewable energy and the smart grid. The second half of the report shares three key themes on energy consumers that emerged from this research.

Recommended Resources


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]]> https://smartenergycc.org/2024-state-of-the-consumer-report/feed/ 1 2023 Annual Report https://smartenergycc.org/2023-annual-report/?utm_source=rss&utm_medium=rss&utm_campaign=2023-annual-report https://smartenergycc.org/2023-annual-report/#comments Tue, 19 Mar 2024 14:12:53 +0000 https://smartenergycc.org/?p=31878 The post 2023 Annual Report appeared first on Smart Energy Consumer Collaborative.

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2023 Annual Report

The Consumer Voice in the Energy Transition


Download a copy of SECC's “2023 Annual Report: The Consumer Voice in the Energy Transition”, which summarizes the organization’s achievements in consumer research, education, events and more during the 2023 calendar year.

In 2023, we published three research reports, two white papers and several case studies and added to the consumer education library with a new series of resources on electric rate plans and a video on smart thermostats. We also launched the new Smart Energy Snapshot Series and completed three surveys for this series.

Last year was also a successful year for events as we produced the 2023 Consumer Symposium at DISTRIBUTECH International in San Diego, the 2023 Members Meeting & Fall Workshop hosted by Red Ventures and a series of nine webinars, including a Summer Webinar Series on energy affordability.

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]]> https://smartenergycc.org/2023-annual-report/feed/ 1 Customer Satisfaction and the Smart Grid Report https://smartenergycc.org/customer-satisfaction-and-the-smart-grid-report/?utm_source=rss&utm_medium=rss&utm_campaign=customer-satisfaction-and-the-smart-grid-report https://smartenergycc.org/customer-satisfaction-and-the-smart-grid-report/#comments Tue, 13 Feb 2024 18:00:50 +0000 https://smartenergycc.org/?p=31717 The post Customer Satisfaction and the Smart Grid Report appeared first on Smart Energy Consumer Collaborative.

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Customer Satisfaction and the Smart Grid Report


  • Based on a survey of 1,500 Americans
  • Awareness of, interest in usage information
  • Customer satisfaction with electricity providers
  • Awareness of grid modernization initiatives
  • Willingness to pay for grid improvements

Author:
Date: February 13, 2024
Topics: Consumer Engagement Smart Grid Benefits
Resource Type:

Download a copy of SECC’s “Customer Satisfaction and the Smart Grid” report, which explores whether consumers are engaging with the electricity usage information delivered by smart grid technologies and whether they are generally seeing the benefits promised by grid modernization.

Based on a nationally representative survey of 1,500 consumers, the report investigates consumer support for grid modernization (including willingness to pay for grid improvements), awareness of and interest in detailed electricity usage information, satisfaction with and trust of their electricity providers, and more.

The research found that 62 percent of Americans are reviewing usage information at least monthly and that 82 percent of these consumers are using this information to improve the energy efficiency of their homes, including making changes to their daily routines (47 percent) and installing energy-efficient appliances (25 percent).

Recommended Resources


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]]> https://smartenergycc.org/customer-satisfaction-and-the-smart-grid-report/feed/ 4 Electrification at Home and on the Road Report https://smartenergycc.org/electrification-at-home-and-on-the-road-report/?utm_source=rss&utm_medium=rss&utm_campaign=electrification-at-home-and-on-the-road-report https://smartenergycc.org/electrification-at-home-and-on-the-road-report/#comments Tue, 24 Oct 2023 18:00:59 +0000 https://smartenergycc.org/?p=31394 The post Electrification at Home and on the Road Report appeared first on Smart Energy Consumer Collaborative.

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Electrification at Home and on the Road Report


  • Based on an online survey of 1,500 Americans
  • With an additional sample of 621 current EV drivers
  • Consumer awareness of, interest in electrification
  • Strategies to help consumers electrify their homes
  • EV drivers’ concerns related to public charging

Author:
Date: October 24, 2023
Topics: Consumer Engagement Electric Vehicles
Resource Type:

Download a copy of SECC’s “Electrification at Home and on the Road” report, which explores consumers’ awareness, interests and concerns related to electrifying their homes (space heating, cooking and water heating) and owning and operating an electric vehicle (EV).

Based on an online survey of 1,500 consumers (plus an additional sample of 621 current EV drivers), the report first covers consumers’ awareness of electric alternatives at home and what would encourage them to move away from fossil fuels for the purposes of space heating, cooking (specifically induction cooktops) and water heating.

Moving to transportation electrification, the second half of the report provides an updated profile of today’s EV drivers and findings on where consumers (both EV owners and the general population) typically look for information on EVs, what they think about public charging stations and more.

Finally, the report looks at the synergy between electric vehicles, rooftop solar and home electrification before closing with four recommendations for electricity providers and other industry stakeholders that may advance the march toward an electric future.

Recommended Resources


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]]> https://smartenergycc.org/electrification-at-home-and-on-the-road-report/feed/ 5 Renewables: Engaging Consumers in the Clean Energy Transition Report https://smartenergycc.org/renewables-engaging-consumers-in-the-clean-energy-transition-report/?utm_source=rss&utm_medium=rss&utm_campaign=renewables-engaging-consumers-in-the-clean-energy-transition-report https://smartenergycc.org/renewables-engaging-consumers-in-the-clean-energy-transition-report/#comments Wed, 07 Jun 2023 13:07:12 +0000 https://smartenergycc.org/?p=30864 The post Renewables: Engaging Consumers in the Clean Energy Transition Report appeared first on Smart Energy Consumer Collaborative.

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Renewables: Engaging Consumers in the Clean Energy Transition Report


  • Based on an online survey of 2,000 Americans
  • What consumers know about renewable energy
  • Consumer awareness, support for clean energy targets
  • Engagement strategies for SECC’s segments
  • Clean energy messaging that resonates with consumers

Author:
Date: June 7, 2023
Topics: Clean Energy Consumer Data Consumer Engagement
Resource Type:

Download a copy of the “Renewables: Engaging Consumers in the Clean Energy Transition” report, which seeks to uncover the communications and engagement strategies needed to help consumers understand what it takes to transition to renewables (i.e., community solar, rooftop solar, wind energy and hydropower).

Based on an online survey of 2,000 Americans who are responsible for making energy-related decisions at home, the report explores consumers' familiarity and concerns with renewable energy, their awareness and support for clean energy targets, their willingness to pay more for 100-percent renewable energy and more.

The report closes with an analysis of the renewable energy messaging that resonates with consumers and an overview of the types of engagement strategies that can be effective with SECC's three "middle-ground" consumer segments, the Connected Pragmatists, Simply Sustainable and Trusting Traditionalists.

Recommended Resources


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]]> https://smartenergycc.org/renewables-engaging-consumers-in-the-clean-energy-transition-report/feed/ 4 2023 State of the Consumer Report https://smartenergycc.org/2023-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2023-state-of-the-consumer-report https://smartenergycc.org/2023-state-of-the-consumer-report/#comments Wed, 22 Mar 2023 14:10:07 +0000 https://smartenergycc.org/?p=30617 The post 2023 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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2023 State of the Consumer Report


  • A meta-analysis of SECC’s 2022 consumer research
  • Third-party research from ACEEE and NEADA
  • Insights on rates, smart home, bills and more
  • Highlights major consumer trends
  • Recommendations for improving customer relationship

Author:
Date: March 22, 2023
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2023 State of the Consumer” report, a meta-analysis of SECC’s 2022 research and select third-party studies that provides a big-picture look at the needs and wants of today’s energy consumers.

The report begins with summaries of SECC’s 2022 research publications before delving into what we learned about energy consumers last year. The final section provides suggestions for how electricity providers and other industry stakeholders can deepen their relationships with consumers.

Recommended Resources


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]]> https://smartenergycc.org/2023-state-of-the-consumer-report/feed/ 5 2022 Annual Report https://smartenergycc.org/2022-annual-report/?utm_source=rss&utm_medium=rss&utm_campaign=2022-annual-report https://smartenergycc.org/2022-annual-report/#comments Wed, 01 Mar 2023 15:31:34 +0000 https://smartenergycc.org/?p=30567 The post 2022 Annual Report appeared first on Smart Energy Consumer Collaborative.

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2022 Annual Report

Empowering All Consumers to Benefit from Smart Energy


Download a copy of SECC’s “2022 Annual Report: Empowering All Consumers to Benefit from Smart Energy”, which provides a breakdown of the organization’s accomplishments in research, education, events and more during the 2022 calendar year.

Last year, SECC published four research reports, one white paper and several case studies and added to the consumer education library with a new video on the smart home. We also successfully produced the 2022 Consumer Symposium, the 2022 Members Meeting and a series of nine webinars.

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]]> https://smartenergycc.org/2022-annual-report/feed/ 1 Electric Bills and Rate Plans: Consumer Awareness and Understanding https://smartenergycc.org/electric-bills-and-rate-plans-consumer-awareness-and-understanding/?utm_source=rss&utm_medium=rss&utm_campaign=electric-bills-and-rate-plans-consumer-awareness-and-understanding https://smartenergycc.org/electric-bills-and-rate-plans-consumer-awareness-and-understanding/#comments Wed, 07 Dec 2022 15:00:25 +0000 https://smartenergycc.org/?p=30300 The post Electric Bills and Rate Plans: Consumer Awareness and Understanding appeared first on Smart Energy Consumer Collaborative.

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Electric Bills and Rate Plans: Consumer Awareness and Understanding


  • Online survey of 2,013 American consumers
  • Consumers’ attitudes toward electric bills
  • Rate plan understanding and satisfaction
  • Interest in prepaid plans and green rates
  • Recommendations for electricity providers

Author:
Date: December 7, 2022
Topics: Consumer Data Dynamic Pricing Prepay
Resource Type:

Download a copy of SECC's “Electric Bills and Rate Plans: Consumer Awareness and Understanding” report, which provides a detailed look at what today's consumers know, think and feel about their monthly electric bills and their electric rate plan options.

Based on a survey of 2,013 Americans, the report investigated attitudes toward electric bills, comprehension of the factors that impact bills, understanding of common rate options, preferred attributes in a rate plan, interest in prepaid billing and green rates, and much more.

Recommended Resources


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]]> https://smartenergycc.org/electric-bills-and-rate-plans-consumer-awareness-and-understanding/feed/ 12 Consumer Pulse and Market Segmentation – Wave 8 https://smartenergycc.org/consumer-pulse-and-market-segmentation-wave-8/?utm_source=rss&utm_medium=rss&utm_campaign=consumer-pulse-and-market-segmentation-wave-8 https://smartenergycc.org/consumer-pulse-and-market-segmentation-wave-8/#comments Wed, 03 Aug 2022 13:56:51 +0000 https://smartenergycc.org/?p=29830 The post Consumer Pulse and Market Segmentation – Wave 8 appeared first on Smart Energy Consumer Collaborative.

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Consumer Pulse and Market Segmentation – Wave 8


  • Brand-new consumer segmentation framework
  • Online survey of 2,500 American consumers
  • Consumer values around technology and electricity
  • Smart energy technology ownership and interest
  • Recommended steps for improving engagement

Author:
Date: August 3, 2022
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “Consumer Pulse and Market Segmentation – Wave 8” report, which provides a completely refreshed consumer segmentation framework based on consumers’ attitudes around technology and electricity.

This research was conducted from April to June 2022 and included five 30-minute interviews to begin to unpack consumer opinions on key energy topics. These conversations were followed by a 20-minute online survey of 2,500 consumers (weighted to census data for age, gender, region and income).

With the new consumer segmentation, differentiation relies heavily on two primary factors: the individual consumer’s core interest in their electricity usage (and how their usage affects the grid) and their comfort with and use of technology.

Recommended Resources


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]]> https://smartenergycc.org/consumer-pulse-and-market-segmentation-wave-8/feed/ 12 2022 State of the Consumer Report https://smartenergycc.org/2022-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2022-state-of-the-consumer-report https://smartenergycc.org/2022-state-of-the-consumer-report/#comments Mon, 28 Mar 2022 13:44:20 +0000 https://smartenergycc.org/?p=29408 The post 2022 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

2022 State of the Consumer Report


  • A meta-analysis of SECC’s 2021 research agenda
  • Based on reports, white papers and third-party research
  • Insights on the smart home, EVs, renters and more
  • Highlights consumer support for decarbonization
  • Recommendations for improving consumer engagement

Author:
Date: March 28, 2022
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2022 State of the Consumer” report, a meta-analysis of SECC’s 2021 research agenda that provides six big-picture themes on the needs and wants of today’s energy consumers.

The report highlights that today’s consumers are ready to take action to meet decarbonization goals. However, more support is needed to help all consumers gain equitable access to clean energy opportunities.

The “2022 State of the Consumer” report is designed to help industry stakeholders – including utilities, consumer advocates, solution providers and regulators – better understand today’s consumers and develop programs, services and technologies that meet their needs more effectively.

Recommended Resources


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