Consumer Motivations – Smart Energy Consumer Collaborative https://smartenergycc.org Listen, Educate, Collaborate Wed, 23 Aug 2023 16:16:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://smartenergycc.org/wp-content/uploads/2017/09/cropped-SECC_LinkedIn_400x400_option2-32x32.png Consumer Motivations – Smart Energy Consumer Collaborative https://smartenergycc.org 32 32 The What, How and Why of Electric Rate Plans https://smartenergycc.org/the-what-how-and-why-of-electric-rate-plans/?utm_source=rss&utm_medium=rss&utm_campaign=the-what-how-and-why-of-electric-rate-plans https://smartenergycc.org/the-what-how-and-why-of-electric-rate-plans/#comments Fri, 18 Aug 2023 15:07:42 +0000 https://smartenergycc.org/?p=31153 The post The What, How and Why of Electric Rate Plans appeared first on Smart Energy Consumer Collaborative.

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Infographic + Fact Sheet

The What, How and Why of Electric Rate Plans

SECC's "Electric Bills and Rate Plans: Consumer Awareness and Understanding" report found that many consumers are unaware whether they have a choice in rate plans. Consumers also often struggle with figuring out which electric rate plan could work best for their households' needs and their energy-related goals.

The What, How and Why of Electric Rate Plans series of educational resources is designed to help consumers navigate the ins and outs of different electric rate plans and to empower them to make a more informed decision on their electric rate plan.

The infographic guides consumers through common rate plans, such as time-of-use and peak time rebates, before presenting a decision tree to select an ideal rate plan. And the two-page fact sheet provides definitions of common rate plans and a Q&A that can help consumers understand why they might switch to each of the new plans.

Members also have access to a series of social media graphics to share this content with consumers on Facebook, Twitter/X and other social media channels. For access to the graphics, please contact SECC's Communications Director Jonathan Field.



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]]> https://smartenergycc.org/the-what-how-and-why-of-electric-rate-plans/feed/ 1 Modern Customer Engagement Journey Webinar https://smartenergycc.org/modern-customer-engagement-journey-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=modern-customer-engagement-journey-webinar Thu, 08 Oct 2020 21:04:40 +0000 https://smartenergycc.org/?p=26630 The post Modern Customer Engagement Journey Webinar appeared first on Smart Energy Consumer Collaborative.

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Webinar

Modern Customer Engagement Journey



Replay the webinar
Modern Customer Engagement Journey


SECC's Patty Durand joined by Marie D'Arrigo from Maru/Matchbox reviewed key themes that emerged from the more than 30 on-camera interviews in the "Modern Customer Engagement Journey" research, focusing on the reasons behind consumers’ behaviors and their views on their electricity providers, renewable energy and more.