Con Edison released its annual sustainability report, in which it outlines its progress in developing the energy infrastructure to support a transition away from carbon-emitting fossil fuels. By the end of 2023, customers of the company’s utilities, Con Edison Co. of New York and Orange and Rockland Utilities (O&R), had installed 822 MW of renewable power capacity. Further, its energy efficiency programs provided customers with more than $304 million for making upgrades to their homes and businesses.

There is a reason they call them complex rates. Comprehending modern, i.e. complex, rate structures can take up to trillions of calculations. And the resulting rates must then be marketed to customers clearly and in a way that ensures a positive experience. Then there is the billing of those rates, which can’t be done in the utility’s existing CIS without millions of dollars in system customizations that can take a long time to implement. It’s no easy task.

As American consumers become more in tune with the household energy usage data that’s now widely available from smart home and smart grid technologies, the possibilities of what they can achieve with electricity become more top of mind, finds a new report from the Smart Energy Consumer Collaborative (SECC), a nonprofit organization that works to learn the wants and needs of energy consumers in the United States and Canada.